We’ve all experienced just how hard it can be to source custom and aftermarket parts, since most are only available overseas. As well as taking much longer to arrive, there are all the extra expenses involved in importing goods from outside the EU i.e. shipping, Import Duty, VAT & final destination postal fees. Tot it all up and what was a £125 item can be approaching double the item value by the time you receive it, not to mention all the uncertainty of dealing with overseas retailers.

Well no more.... you’ll now find all those popular parts and accessories from top brands in one place, and better still most parts are stocked and available for immediate dispatch. You’ll find that the majority of our parts are comparable or cheaper in price than our competitors but unlike others we offer unrivalled product support and technical assistance to ensure you choose the right part for your car.

Why choose us? Simples.... you name a modification and either one of us has done it or we know someone that has, so as well as sourcing the right part for your Chrysler 300c we can, should you wish offer advice on fitting. If you do have a question relating to one of our custom parts or accessories and are not sure if its application is right for your Chrysler 300c, give us a call or send us an Email and we’ll do our up most to help.

Obsessed with your Chrysler 300c? so are we, essentially why the idea for our online shop dedicated to all things Chrysler 300c was born.

We are owners of 300c’s and met through the UK’s No’ 1 Chrysler 300c community club 300cforms.com. We share the obsession and have made various upgrades and modifications to our 300c’s, from tuning to Brembo brake upgrades and body kits to MyGig upgrades. We all though have experienced just how hard it can sometimes be to source custom and aftermarket parts so have established partnerships with some of the biggest names to bring you a ‘one stop’ shop for everything 300c from catch cans to lockpicks.

Who are we and what do we offer?

About Us

We use a multitude of carriers depending on destination, size and weight of the item/order. In most cases smaller packages under 2kgs will be sent via Royal Mail First or Second Class Signed for Services or in the case of International Orders, Royal Mail Tracked and/or Signed For Services. Note, domestic signed for services are not tracked services but a barcode number is provided as proof of despatch. In cases of larger packages or weights above 2kgs we will elect a carrier that will ensure the promptest delivery. Services we use are tracked and/or signed for and include but are not restricted to Parcelforce, DPD, UPS, Yodel and Hermes. In some cases these postal services are booked via postal brokerage sites such as Interparcel, P2Go and P4D whom in addition to us may also forward despatch and tracking information. In the case of International services the initial carrier may transfer to the recipient country’s domestic postal services and/or other postal service agent.

The Royal Mail Postal Service delivery times

Orders sent via Royal Mail First Class signed for service should be with you in accordance with their stipulated timescale of 1-3 working days, Second Class signed for services aim to delivery in 2 to 3 working days and International Tracked and/or Signed For services should arrive in 3 to 5 working days. For more information relating to Royal Mail Services and Delivery Times please visit their website at www.royalmail.com.

Other Carrier Service delivery times

In most cases packages are despatched on a 1 to 3 day service, but some larger/heavier items may be booked on a 3 to 5 day service. Your despatch confirmation will indicate your carrier and tracking details. Specific transit status queries should be directed to the relevant carrier.

Insurance and liabilities for loss or damage

Please note that standard carrier insurance policies apply to all orders. Once dispatched The Custom 300c Shop shall not in any circumstances be liable to recompense for any item lost or damaged by the delivery service provider and whilst we shall assist in any way we can, it shall in all cases be the responsibility of the recipient to make a claim directly with the carrier for any loss or damage. For further information relating to individual carrier insurance policies please refer to the relevant carriers website. Should you wish to apply additional insurance to your order, please contact us for a specific quotation.   

International Customers

International Customers please note that shipping costs paid for at the time of ordering are an estimate and whilst accurate most of the time maybe subject to change. Particular examples of this are some areas of Scandinavia and parts of the Middle East and Far East where we sometimes find carriers have classified specific areas as remote and levy additional fees for delivery there. In this case we will write to you indicating any shortfall in shipping and giving the opportunity to pay the additional costs and proceed with or cancel your order and be refunded. If your country is not shown upon checkout please contact us for information. We regret that we do not ship to South Africa. International Customers are also reminded they are liable for all local Duty and Taxes which ARE NOT included or pre charged by us.

Need your item quicker or ordering multiple items? Subject to stock availability we can of course offer guaranteed next working day delivery services and combine shipping costs on all orders. Please contact us for a specific quotation.

Also, please appreciate that in the absence of Teleportation devices we alike all other online retailers have to entrust the delivery of your order to couriers and as such once in possession of your package/s we are wholly dependant on them to deliver in accordance with the relevant service. Please appreciate that we have neither any control nor influence over transit times and as such cannot assume any responsibility for transit / delivery delays. Please note that any complaints regarding carrier services should be directed to the relevant carrier.

Shipping

Terms of Business

Please read our terms and conditions of business as, by ordering/purchasing goods from us you shall be accepting and be bound by our terms of business. All purchases made via our website or manual order shall be made pursuant to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

All item specifications and applications have be supplied to us from distributors or the manufacturers of individual parts and this information is offered in good faith and as a guide only. It remains the responsibility of the customer to check the item or part is compatible for their application/vehicle.

In some circumstances library photographs have been used to represent some items. Drawings, specifications, particulars, shapes, descriptions, illustrations, application guides and any other information is intended to present a general guide to the goods or services.

Whilst the specifications of the item shall be the same, colours/designs of items in some cases may vary.

In the event of product being out of stock, unavailable or the subject of change by manufacturer we reserve the right to send an alternative product meeting or surpassing the specifications of the original part ordered so long as the replacement part will meet the requirements of the original parts specification and there are no significant changes in appearance.

The Custom 300c shop shall not under any circumstance be liable for direct or indirect personal or property damages caused to an individual or vehicle as a result of fitting/installing any part or service item sold by us. We also assume no liability for personal or property compensation claims as a result of the failure of any item sold by us.

All warranties are those as stated by the manufacturer of the products concerned.

In some cases The Custom 300c Shop have branded certain items as Stormtech and the name Stormtech has been used in name only to brand certain items and in no way should be construed as misrepresentation of goods or services.

In a case whereby The Custom 300c Shop dispatches an item in error differing from an order placed, we must be immediately informed of the error and the item returned to us in an unused and undamaged condition. The method of the return of the item shall be dependant on size and weight. For larger/heavier items we shall arrange collection by our carrier. For smaller items the customer should return the item via the Royal Mail and upon our receipt the customer shall receive immediate reimbursement for the postage charge. Under these circumstances the customer may not under any circumstances make any claim against The Custom 300c Shop for any loss of time, profit, business or any other direct or indirect damages caused by the error.

The Custom 300c Shop is no longer VAT registered and thus does not charge VAT on orders.

The Custom 300c Shop reserves the right to change prices, stock , descriptions and information without notice in accordance with operational or business requirements.

Whilst every effort has been made to ensure that items are priced correctly, should at the time of processing an order it be discovered an item has been priced incorrectly the customer shall be immediately informed and the opportunity to cancel or change the order shall be given.

Returns

Returns and refunds are subject to rules and regulations as set out in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your right to cancel:- If you wish to cancel/return goods you should contact us for a RMA number as soon as possible within 14 days of receipt of the goods. Goods must be returned to us within 14 calendar days of notifying us of a cancellation. The buyer should return the item to us and it is advised that any returns are done so with a trackable method of postage or with proof of postage as the customer is responsible for the goods until received by us. A refund for the original item price, including postage shall be issued to the original payment source within 14 calendar days of receipt of the item. In a case of a return outside a 14 day period whereby an item is ordered in error by a customer or the customer has changed their mind about a product, we may accept return of the item/s so long as the item is in an unused and undamaged condition and repackaged in original packaging. The customer should submit a return request via email. It shall be the responsibility of the customer for all postage/shipping costs for the return of the item/s and a restocking charge of up to 20% will be deducted from any refund due to the customer. Refunds shall only be granted with the producing of proof of purchase. Any goods ‘forcibly’ returned, i.e. returned to us without our knowledge or agreement shall be refused and returned to sender.

Faulty Goods:- A full refund to include original postage paid and return postage will be offered within 30 days for any product of unsatisfactory quality *exclusions apply. This refund is subject to the return of any faulty goods which must be in our receipt on or before the 30th day following receipt of the goods. Returns must be authorised by us prior and must be accompanied by proof of purchase and a RMA number. Beyond 30 days and for a period up to 6 months we will upon receipt of any faulty goods either offer to replace or repair the goods. Beyond 6 months a request to return an item must be accompanied with evidence that the product was faulty upon receipt. Without exception faulty goods must be returned to us prior to any refund or replacement. Photographs are not accepted as proof of condition or failure.

* Electrical parts offered for customer DIY install are sold without warranty

* Stormtech Tuning packages being personalised digital data are excluded from our standard returns policy and are non returnable. The ‘7 day money back guarantee’ referred to on the Tuning Package Information Page is only applicable in cases of expected reasonable performance gains to a stock car fitted with a GT2056 Turbo not being reached. The money back guarantee does not apply in cases of a retuning a previously tuned car or car fitted with a GT2052 Turbo.

IF IN DOUBT ABOUT ANY OF OUR TERMS OF BUSINESS AND HOW THEY MAY AFFECT YOU OR YOUR ORDER PLEASE CONTACT US PRIOR TO ORDERING

Ordering

Once an order is placed via our website you will receive an automated Order Summary and in the case of debit/credit card payment, a receipt from World Pay. Please note if you do not receive these within a few minutes then please check your junk/spam folders, this is particularly the case for Hotmail email account holders.

Most orders are posted/shipped within 1-3 days, but some special order parts may take up to 14 days. If there will be an extended delay in despatching your order, we will contact you. Once your order is marked as despatched you'll receive automated despatch advice confirming carrier and tracking details. Again, please check spam/junk folders if you do not receive this confirmation.

If your order is for multiple items please note that on occasion we may not despatch all items together and you may receive separate packages. If this is to be the case you will receive despatch information for each separate package as it is despatched. We always use tracked and or signed for mail/courier services and we therefore regret that we cannot instruct couriers to ' leave in green bin or in porch’ or the like (please see further information under ‘shipping’).

Please consult your tracking information for a transit status prior to contacting us.

We regret that we do not take orders over the phone and all orders must be processed via our website.